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Frequently asked questions

Can everyone use ezshopcuracao?

ezshopcuracao is an E-commerce platform exclusively for people and organizations that buy wholesale. Everyone can use the platform as long as they buy wholesale, which depending on the merchant you’re purchasing from, can be as little as five or a dozen pieces.

How can I open an account on ezshopcuracao?

Registering is quick and easy. You will be required to complete the online form under the register tap. After your application, has been approved you will receive your login details. This process takes approximately five minutes.

Is shopping on ezshopcuracao secure?

Shopping with us is very secure, we guarantee your security on our platform.

Do I need to download any application to access the ezshopcuracao?

No you don’t. All you need is your login details and an internet connection; and you can access ezshopcuracao on any device.

Should I worry about providing my financial information while registering?

No, you won’t need to provide any financial information while registering.

What can I do if I don’t get a response to my registration application?

This might happen if your application is still under review. If you have not received your login information after 24 hours, please contact us for further assistance.

How do I start shopping on ezshopcuracao?

After your application has been approved and you’ve received your personal login details, you can access a directory where you can browse the merchants and product categories to find what you need.

What are the payment options available on ezshopcuracao?

The payment options available, are bank wire transfers and credit cards. We are working on including more payment options in the future.

What kind of products are sold on ezshopcuracao?

Our platform has a wide variety of goods and services which include clothing, shoes, leather wear, household appliances, electronics, jewelry, cosmetics, alcohol, pharmaceutical products and many more.

I am not sure about how to go about making a purchase, how do I get help?

Our customer support team is always available to assist you. For all inquiries, you will be requested to fill out a form with the details of your challenge and we will respond promptly.

How do I get my goods?

That depends on the merchant you are purchasing from. Packaging and shipping of the goods will differ per merchant. Please refer to the merchant's FAQ page to get more information about their return policy.

If I’m not happy with the goods or I’ve changed my mind, is there a return policy?

That depends on the merchant you are purchasing from. Every merchant has a different return policy. Please refer to the merchant's FAQ page to get more information about their return policy.

How do I calculate shipping costs?

That depends on the merchant you are purchasing from. Every merchant uses a different freight forwarder. Please refer to the merchant's FAQ page to get more information about shipping costs.

How long will it take my products to arrive and do you have expedited shipping?

That depends on the merchant you are purchasing from. Every merchant has a different freight forwarder. Please refer to the merchant's FAQ page to get more information about delivery time estimation and expedited shipping.